Magnet Exposed to Back of Surface Pro Scr en Flocker
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If it is within 3 years of purchase, Microsoft should replace free of charge, so contact support https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers
These are not repairable and can catch fire/explode, so stop using it.
Beyond 3 years, it is not worth spending $600 for a refurb replacement in my opinion.
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP
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I am very disappointed in Microsoft. First the screen flicker and now a bulging battery that is a safety issue?! The Surface Pro 4 should have been recalled. These are known issues with the Surface Pro 4 and should be covered and the units should be replaced free of charge. If anyone has an opinion on a non Microsoft replacement, I would love the input.
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These are not repairable and can catch fire/explode, so stop using it.
If this is a safety issue threatening life, health or property why hasn't an official product recall been issued?
If a safety issue, the length of the warranty is irrelevant. Auto manufacturers have been forced to replace the airbags on millions of cars that have been out of factory warranty for up to 20 years. Also, although I can't quote chapter and verse on this, I seem to remember several recalls HP and Apple did where they had to eat the cost of a battery or charger after the warranty expired due to fire/explosion risks.
If a fire or explosion happens as a result of a defective Microsoft Surface, I doubt any of the loopholes or "binding arbitration" bulls--t Microsoft forces on users will ultimately hold up in court -- especially if it involves death or serious injury.
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If this is a safety issue threatening life, health or property why hasn't an official product recall been issued?
I'm an unpaid volunteer and do not work for Microsoft. If you want background
on what a Microsoft MVP is, see https://mvp.microsoft.com/en-us/Overview and for
Volunteer Moderators see
https://answers.microsoft.com/en-us/page/faq#faqWhosWho1
Microsoft's official statement is included at
https://support.microsoft.com/en-us/help/4571474/surface-caring-for-battery and
they updated it on July 9 with this language (interpret however you see fit)
which I assume was Microsoft marketing + legal departments addressing this
situation:
"When batteries experience excessive deterioration, you may see severe battery
life reductions or advanced expansion of the lithium-ion cells. Under normal
conditions, Surface devices are designed with a mechanical enclosure to contain
battery expansion. Under extreme conditions the battery may expand beyond the
mechanical limits of the device and result in deformation.
Battery expansion from deterioration does not present a safety concern and is
most often caused by the formation of non-flammable carbon dioxide (CO2) gas. If
you have a device where the battery has expanded visibly beyond the mechanical
enclosure, we recommend you stop using the device. You should handle the device
with caution to prevent putting pressure on or risk puncturing the battery cell.
If you need assistance, contact us and work with a Surface Support Advocate."
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP
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have SP-4, with the swelling battery problem, contacted MS who states pass warranty period, MS won't repair or replace unit; also advised not to use possible fire or explosion. I think every person with this problem should file a complaint with their state's Attorney General Office
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I think every person with this problem should file a complaint with their state's Attorney General Office
In theory this is a good idea. The problem would be getting enough people in any given state to complain, thereby establishing a number/frequency of complaints that would push it up to a priority issue for the AG's office to investigate and take action on. Since far fewer people likely own a Surface 4 than other brands (HP, Apple, etc.) eventually called out for battery issues, my feeling is complaints to an AG would be iffy at best.
A more realistic solution would be to target complaints to the Consumer Product Safety Commission (or a similar agency in countries outside the US). This is the agency that can legally force a company to recall a dangerous product.
To get action from the CPSC, the complaint must go beyond buyer's remorse due to an item failing out of warranty. While complaints regarding a specific event with some proof a device actually caught fire (pictures, a record of the fire department responding, medical record of injury, etc.) will get the most weight, any complaint of a Surface having the battery bulge combined with Microsoft's statements about "stop using it due to a potential risk" will also be signifigant.
Again, the age of the item is not an issue. As I stated before, millions of cars (some as old as 20 years) have been the subject of government mandated recalls on airbag issues.
There is strength in numbers. If enough people submit proof of this issue to the CPSC, they may get involved and force Microsoft's hand.
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Like all of you I am in the same boat with this battery issue/warranty expiration, However here is what I have found in regards to this issue ;
First and foremost, this issue was known to Microsoft before the Surface 4 was sold to the general public. How do we know this? Because the issue was happening to the Surface 3.
Secondly, a new UEFI firmware was issued in September of 2018 which allowed us to limit the battery to 50% charge state "in case we wanted to leave the charger connected for an extended period of time" and wanted to mitigate the battery expansion problem, however, Microsoft never notified us of this change nor did it explain why we needed the change AND did not change the default setting to 50% in the new firmware but rather left that option up to us the consumers who had no idea that leaving the Surface plugged in could lead to this issue.
Microsoft documents ;
The Surface Pro 4 Users guide does not mention that the Surface should not be connected to the power supply for any extended period of time.
How to charge Surface
Applies to: Surface Devices Surface
No where in this document does it state that your surface should not be or could be connected to the charger for an extended period of time.
To begin charging your Surface, connect the power supply that came with your Surface to a power source such as a wall outlet, power strip, or surge protector.
Picture
You can plug the charging connector into the charging port on your Surface in either direction, except on Surface 3 where the charging connector must be plugged in with cable extending down and the LED indicator facing you.
When the power supply is connected to your Surface, connected to a power source, and your Surface is receiving power, the LED indicator on the tip of the power supply's charging connector will be lit.
If the LED indicator is not lit, you may have an issue with your power supply. For more info, seeWhat to do if your Surface power supply or charger doesn't work.
We strongly recommend that you use only a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store .
Important: Third-party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.
For Surface devices that have a USB-C port, you can choose to charge your device using that. If you choose to do so, keep these things in mind:
- For best performance, we recommend using a USB-C charger that provides at least the same wattage as the power supply that was included with your Surface. For more info about Surface power supplies, see Surface power supplies and charging requirements, below.
- If you connect a lower-voltage charger or a USB-A charger with a USB-A-to-USB-C cable, your device may charge slowly or you may receive a "PC isn't charging" error. Please connect a recommended charger instead.
- If the battery is drained, and the charger you're using uses 60 watts or more, your Surface will instantly turn on when you plug it in. If you're using a charger that uses less than 60 watts, your Surface must charge to 10% before it will turn on.
- You won't be able to charge your Surface with a Surface Connect charger and USB-C charger at the same time. If both are connected, your Surface will only charge from the Surface Connect charger.
- Surface Studio 2 has a USB-C port, but it doesn't have a battery and doesn't receive inbound power through USB-C. You should use the power cord that came with your Surface Studio 2 for power.
- If you experience charging issues when using a USB-C port, see Fix USB-C problems.
Product safety warnings and instructions
Applies to: Mouse Surface Headphones Mobile Device Xbox Microsoft Band HoloLens Devices Keyboard Other Hardware Azure Kinect Devices Surface Hub Surface Devices Surface Dock Mixed Reality Surface Pen Surface Earbuds Less
No where in this PRODUCT SAFETY WARNING document does it state that the Surface Pro should not be or could be connected to the charger for any extended period of time.
Cleaning & usage instructions
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NOTICE: Read safety and health information
Applies to: all products
Microsoft products are developed to be safe and effective. Please read this guide for important safety and health information about your device and for the terms of the Limited Warranty that applies to your device. The guide is intended to help you be more comfortable and productive while using this device. Failure to follow the instructions for proper set up, use, and care for your device can increase the risk of serious personal injury, death, or property damage.
You can find additional support at support.microsoft.com or on the Surface App for Surface devices.
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Applies to: all products
Failure to properly set up, use, and care for this product can increase the risk of damage to your device or devices. Read this guide and keep all printed guides for future reference. For replacement guides, go to support.microsoft.com or refer to the Microsoft Help and Support section for contact information.
Caution: Device stability
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Mobile devices, and Surface docking stations
Do not place your device on uneven or unstable surfaces. Be sure to hold it securely when it is carried and not via an accessory, cable, or cord. Failure to hold your device securely could cause it to fall or hit a person or object, which could damage your device, damage other property, or cause personal injury.
Applies to: all products
Your device is not designed or intended for use in any application or situation where failure of any kind of the device could lead to death, serious bodily injury, or severe environmental damage ("high-risk use"). If you elect to use your device for a high-risk use, you do so at your own risk.
Caution: Touch-screen glass
Applies to: Surface, Mobile devices, and Surface Hub
The touch screen on your device, like most touch screens, is made of glass. The glass can break if your device is dropped or receives a significant impact. To reduce the risk of personal injury, avoid touching the screen if the glass is broken, chipped or cracked and arrange to have the screen replaced.
A cracked or chipped touch screen caused by misuse or abuse of your device is not covered under the Standard Limited Warranty.
Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, and Mobile devices
Frequent or extended exposure to loud noise or sounds when using a headset or headphones can cause temporary or permanent hearing loss. Individual susceptibility to noise-induced hearing loss and potential hearing problems varies. Also, the sound volume produced by a device may vary depending on the nature of the sound, device settings, and the headset or headphones used. As a result, there is no single volume setting that is appropriate for everyone or for every combination of sound, settings, and equipment.
Here are a few common-sense recommendations to minimize your exposure to loud noises or sounds when using a headset or headphones with your device:
- Minimize your time listening to loud sound. All of the sound you are exposed to each day adds up. At maximum volume, listening to music or other content on your device with a headset or headphones can permanently damage your hearing in 15 minutes. If you are exposed to other loud sounds also, it takes less time listening at high volumes to cause hearing damage.
- The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. The louder the sound, the less time that is required to damage your hearing.
- Always turn the volume on your device down before plugging a headset or headphones into your device. Set the volume loud enough to hear clearly in quiet surroundings, and no louder.
- Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume could still damage your hearing.
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- To minimize the potential for hearing damage, keep the volume low enough that you can carry on a conversation with people nearby.
- Headphones and headsets can attract dangerous objects like staples and paper clips. Always check your headset or headphones before use.
- Use of a headset or headphones while driving may be prohibited or restricted in your area; check your local laws and regulations for further information.
Finally, be aware of hearing loss symptoms. It's a good idea to have your hearing checked regularly by an audiologist. Stop using a headset or headphones with your device and have your hearing checked if:
- You experience any hearing loss symptoms
- You hear ringing in your ears
- Your speech sounds muffled, dull, or flat.
WARNING: Parts of this device are magnetic
Applies to: Surface, HoloLens, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, and Surface docking stations
Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting damage to your device, other objects, and/or possible personal injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging connectors. Do not place magnetically sensitive devices, credit cards, other magnetic storage media near your device to reduce the potential for magnetic interference between your device and other devices, possible disruption of medical device operation, or corruption of magnetically stored data.
WARNING: Ports and openings
Applies to: all products
To reduce the risk of fire, electric shock, or damage to your Microsoft device
- Do not insert objects into the fan, vents, ports, kickstand slots and hinges, spaces around keys or other opening.
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Applies to: all products
The risk of fire, shock or damage to your Microsoft device during cleaning can be reduced by taking the following precautions:
- Unplug all cables and turn your device off before cleaning.
- Only clean the exterior of your device.
- Clean your device with a dry cloth
- Gently wipe the exterior surface of the fan, vent or other opening to remove any dust buildup.
- Do not attempt to clean connectors through immersion in liquids. Only gently wipe and dry with a clean cloth. (Does not apply to Microsoft Band)
- For Microsoft Band, clean and dry connectors before charging.
NOTICE: Third-party compatibility
Applies to: all products
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, damage to your device, or other serious hazards.
WARNING: Potentially explosive atmospheres
Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, Mobile devices, Surface docking stations, Azure Kinect devices
Do not store or carry flammable liquids, gases, or explosive materials in the same compartment your device, its parts, and/or accessories.
Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with potentially explosive atmospheres. Areas with potentially explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.
WARNING: Musculoskeletal disorders
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Pen, and Mobile devices
Use of electronic input devices may be linked to serious injuries or disorders. When using a computer, as with many activities, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. However, if you experience symptoms such as persistent or recurring discomfort, pain, throbbing, aching, tingling, numbness, burning sensation, or stiffness, DO NOT IGNORE THESE WARNING SIGNS. PROMPTLY SEE A QUALIFIED HEALTH PROFESSIONAL, even if symptoms occur when you are not working at your computer. Symptoms like these can be associated with painful and sometimes permanently disabling injuries or disorders of the nerves, muscles, tendons, or other parts of the body.
These musculoskeletal disorders (MSDs) include carpal tunnel syndrome, tendonitis, tenosynovitis, and other conditions. While researchers are not yet able to answer many questions about MSDs, there is general agreement that many factors may be linked to their occurrence, including: overall health, stress and how one copes with it, medical and physical conditions, and how a person positions and uses his or her body during work and other activities (including use of a keyboard or mouse). The amount of time a person performs an activity may also be a factor.
Some guidelines that may help you work more comfortably with your device and possibly reduce your risk of experiencing an MSD can be found at https://support.microsoft.com and https://xbox.com/xboxone/playhealthy (Healthy Gaming Guide). A Healthy Computing Guide can be downloaded at http://download.microsoft.com/download/1/3/4/1340dfe4-a8c1-485f-be3b-4e8991323df3/Healthy_Computing_Guide.pdf
Applies to: Surface, Keyboard
Microsoft recommends that you seek professional assistance to repair or replace detached or missing keys on your device. Use caution if undertaking do-it-yourself repairs. Do not force detached key caps back onto the keyboard or insert objects into the keyboard between the keys and the board cover. Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury risks, and other hazards. Assistance and information from Microsoft for device repair and other services is available at www.support.microsoft.com.
Applies to: all products
Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury risks, and other hazards. Microsoft recommends that you seek professional assistance for device repairs, and that you use caution if undertaking do-it-yourself repairs.
Applies to: all products
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- Do not use your device near heat sources, food, excessive dirt, dust, oil, chemicals, or in strong direct sunlight.
- Do not place objects on top of your device.
- Use only attachments/accessories specified by Microsoft.
- For devices with fans, vents, ports or similar openings:
- Do not insert objects into the fan, vents, ports, kickstand slots and hinges, spaces around keys, or other openings.
- Do not allow dust to build up on the fan, vents or other openings.
- Do not place your device in narrow or cramped space.
- Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.
Applies to: Surface, HoloLens, Surface Headphones, Surface Earbuds, Mobile devices, Microsoft Band, Azure Kinect devices
Handle your Microsoft device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Your device can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid. If you suspect damage to your device or its battery, discontinue use of your device, as it may cause overheating or injury. Don't use your device with a cracked screen, as it may cause injury. If you're concerned about scratching the surface of your device, consider using a case or cover.
WARNING: Suffocation hazard
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Keep plastic bags away from babies and children to avoid the risk of suffocation.
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This device may contain small parts that may be a choking hazard to children under 3 years. Keep small parts away from children.
WARNING: Keep out of reach of small children
Applies to: all products
Your device and its accessories are not toys. Do not allow small children to play with them because children could hurt themselves or others or damage your device. Keep your device and all its parts and accessories out of the reach of small children.
NOTICE: Heat related concerns
Applies to: Surface, Xbox, Mobile devices, Surface docking stations, other non-wearable devices
Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines:
- Keep your device and its power supply unit (PSU) in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device and its PSU.
- Use common sense to avoid situations where your skin is in contact with your device or its PSU when it's operating or connected to a power source. For example, don't sleep with your device or its PSU, or place it under a blanket or pillow, and avoid contact between your body and your device when the PSU is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body.
- If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury.
- If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
- Never place your device or its PSU on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the PSU may increase in temperature during normal use.
WARNING: Photosensitive seizures
Applies to: Surface, Xbox, HoloLens
Some people may experience a seizure when exposed to flashing lights or patterns in moving images or video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause "photosensitive seizures" while watching moving images or video games.
These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Photosensitive seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects. Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about the above symptoms — children and teenagers are more likely than adults to experience these seizures. The risk of photosensitive seizures may be reduced by taking the following precautions:
- Sit farther from the video screen.
- Use a smaller video screen.
- Play in a well-lit room.
- Do not play when you are drowsy or fatigued.
If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.
WARNING: General battery safety
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices, Microsoft Band
Your device uses disposable or rechargeable batteries. Improper use or misuse of disposable or rechargeable batteries may cause injury, death, property damage, and may damage your device or its accessories as a result of battery fluid leakage, fire, overheating, or explosion.
Battery fluid is corrosive and may be toxic. It can cause burns and may be harmful or fatal if swallowed.
To reduce the risk of injury when using disposable or rechargeable batteries:
- Keep batteries out of the reach of children.
- Charge rechargeable batteries only with the charger provided with your device. Using an improper charging method may result in fire or explosion
- Immediately remove old, weak, or worn out batteries from your device. Recycle or dispose of old, weak, or worn batteries in accordance with local, regional, or national law or regulation
- Remove the batteries from your device before storing your device for an extended period.
- Avoid contact with battery fluid. If a battery leaks:
- Keep the leaked fluid from touching your skin, eyes, clothes, or other surfaces. If the battery fluid contacts your skin, eyes, or clothes, immediately the affected area with water and contact your doctor or other medical provider as appropriate.
- Carefully remove all batteries by reversing the battery installation instructions provided with your device.
- Before inserting new batteries, thoroughly clean the battery compartment with a dry cloth, or follow the battery manufacturer's recommendations for cleanup.
- We recommend that you use Microsoft approved battery packs. Replace the disposable or rechargeable batteries supplied with your device with batteries of the same type and rating.
- Do not disassemble, crush. crush, open, puncture, shred, short external contacts or circuits, expose to temperature above 40 °C (104 °F), or dispose of batteries in fire or water.
- Do not mix new and old batteries or batteries of different types (for example, carbon-zinc and alkaline batteries).
- Do not allow metal objects to touch the battery terminals on the device; they can become hot and cause burns.
- Do not carry or place batteries or battery packs together with other metal objects.
- Do not leave a battery-powered device in direct sunlight for an extended period.
- Do not immerse batteries in water or allow them to become wet.
- Do not use a battery if it has become wet. Do not attempt to dry a battery or battery pack with a hair dryer, in a conventional oven, or in a microwave oven.
- Do not connect batteries directly to wall outlets or car cigarette-lighter sockets.
- Do not strike, throw, step on, or subject batteries to severe physical shock.
- Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.
- Do not recharge batteries near a fire or in extremely hot conditions.
- Dropping your device or its battery, especially on a hard surface, can damage the device and its battery. We recommend that you seek professional assistance to inspect your device if you believe damage has occurred.
- Never use a damaged battery. If your battery appears scratched, or nicked, immediately place it aside and dispose of it properly. Use of a damaged battery can cause electrical shorts, overheating, and other component failures.
WARNING: Battery safety (non-user-replaceable batteries)
Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, Microsoft Band, devices with non-user-replaceable batteries
Improper use of your device's battery may result in fire or explosion. Do not heat, open, puncture, mutilate, or dispose of your device or its battery in fire. Do not leave or charge your device in direct sunlight for an extended period of time. Doing so may cause damage or melt the battery.
Microsoft recommends that you seek professional assistance for all other device repairs, and that you use caution if undertaking do-it-yourself repairs. Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury risks, and other hazards. Assistance and information from Microsoft for device repair and other services is available at www.support.microsoft.com.
WARNING: Be aware of your surroundings
Applies to: Surface, HoloLens, Surface Headphones, Surface Earbuds, Mobile devices
To reduce the potential risk of injury or death due to distractions, do not use your device while driving, operating machinery, cycling, walking, or engaging in other activities that require your undivided attention. Using your device alone or with headphones or a headset (even if used only in one ear) while driving a vehicle or cycling is not recommended and may be prohibited in your community.
Always keep the volume on your headphones or headset low enough to hear people talking, sounds that might alert you to hazardous conditions, and better protect your hearing. Review and obey the laws and regulations in your community on the use of mobile devices when you drive or cycle. Other common-sense recommendations to reduce the risks associated with distractions include:
- Never type, or review texts or emails.
- Never input navigation information.
- Never surf the web or do any other tasks that divert your attention.
Applies to: Surface, Mobile devices
The navigation functions and location services on your device rely on data services that are subject to change and may not be available in all areas or under all conditions. As a result, the map and location-based functions on your device may be unavailable, inaccurate, or incomplete. Always use common sense when navigating, compare the information provided by navigation functions to what you see in your surroundings, and observe existing road conditions and posted signs to identify any discrepancies.
WARNING: Airbag avoidance
Applies to: Surface, Mobile devices
Do not place your device or other objects on or near the airbags in vehicles equipped with airbags. Objects placed on or near an airbag may cause serious personal injury or death if the airbag deploys.
Warning: Exposure to radio frequency (RF) energy
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices, Microsoft Band
Devices that contain Wi-Fi and Bluetooth® radio transmitters have been designed, manufactured and tested to meet the Federal Communications Commission (FCC), Industry Canada and European guidelines for RF exposure and Specific Absorption Rate.
To ensure that your exposure to RF energy generated by the Wi-Fi and Bluetooth radios does not exceed the exposure limits set forth by these guidelines, orient devices with display screens such that the display side is not directly in contact with your body (i.e., placing the display side face down on your lap or upper body.
Additional information about RF safety can be found on the FCC website at http://www.fcc.gov/oet/rfsafety and the Industry Canada website at http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html.
WARNING: Wireless devices aboard aircraft
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices
Before boarding any aircraft or packing a wireless device in luggage that will be checked, remove the batteries from the wireless device (if removable) or turn the wireless device off (if it has an on/off switch). Listen for the in-flight announcement that tells you if you can use your device during a flight. In-flight wireless use is at the discretion of the airline.
WARNING: Personal medical devices
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices, Microsoft Band
Radio-frequency emissions and magnetic fields from electronic equipment can negatively affect the operation of other electronic equipment, causing them to malfunction. Although your device is designed, tested, and manufactured to comply with regulations governing radio frequency emission in countries such as the United States, Canada, the European Union, and Japan, the wireless transmitters and electrical circuits in the device may cause unintentional interference in other electronic equipment.
Persons with pacemakers should always take the following precautions:
- The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.
- If you use your mobile device with a case or holder select one without metallic parts.
- Do not carry your device in a chest pocket.
- If you have any reason to suspect that interference is occurring immediately turn off your device.
If you use a medical device other than a pacemaker, consult the device manufacturer or your physician for information and instructions about the use of other electronic devices near your medical device.
WARNING: Radiofrequency interference
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices
Although your device has been tested for safety and compatibility, it contains a radio that could affect other electronic equipment or medical devices (such as pacemakers) under certain circumstances, causing them to malfunction and result in possible injury or death.
- Turn off your device in any location where instructed to do so.
- Follow all crew instructions while on an aircraft. Turn off your device and/or turn on airplane mode as instructed by the crew, including for any wireless devices packed in your luggage. Consult airline staff or the crew about using your device in flight.
- Follow all the facility rules and posted instructions in areas where cellular or wireless network use is prohibited.
WARNING: AC power supply safety
Applies to: Surface, HoloLens, Mobile devices, Surface docking stations, devices with external power supplies
Always select and use an appropriate AC power supply for your device. Failure to take the following precautions can result in serious personal injury or death from electric shock or fire or in damage to your device.
To select an appropriate power source for your device:
- We recommend you use genuine Microsoft power supply units (PSUs) and AC power cords. A genuine Microsoft PSU was provided with your device. Genuine Microsoft PSUs can also be purchased from a Microsoft-authorized retailer and at https://store.microsoft.com/devices.
- Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable.
- Confirm that your electrical outlet provides the type of power indicated on the PSU (in terms of voltage [V] and frequency [Hz]). If you are unsure of the type of power supplied to your home, consult a qualified electrician.
- Do not overload your wall outlet, extension cord, power strip, or other electrical receptacle. Confirm that they are rated to handle the total current (in amps [A]) drawn by your device (as indicated on the PSU) and any other devices using the same circuit.
- For devices where the AC prongs may be folded for storage, make sure its prongs are fully extended before plugging the AC power supply for your device into the power (mains) outlet.
- For devices equipped with power cords with removable prongs and a universal power supply, make sure the prong assembly is properly configured for the power outlet and fully seated into the power supply before plugging the AC power supply into a power (mains) outlet.
CAUTION: Cable and cord safety
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Mobile devices, Microsoft Band, Azure Kinect Devices
Exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords. To avoid damaging the cords and cables:
- Protect cords from being walked on or crushed.
- Protect cords from being pinched or sharply bent, particularly where they connect to a wall power (mains) outlet, the power supply unit, and your device.
- Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles.
- When positioning your device or PSU make sure that the cords are not bent sharply and that the connectors are not pushed against a wall or hard surface.
- Do not expose power cords to heat sources.
- Do not allow pets or children to bite or chew on power cords.
- When disconnecting the power cord, pull on the plug—do not pull on the cord.
- Inspect your power cords and cables regularly. If a power cord or cable becomes warm, frayed, cracked or damaged in any way, stop using it immediately. We recommend that you replace your damaged power cord or cable with a genuine Microsoft replacement power or cable.
- Unplug your charging cable or cord during lightning storms or when unused for long periods.
Warning: Power supply unit (PSU) DC connector
Applies to: Surface
Avoid prolonged skin contact with the DC connector when your power supply unit (PSU) is plugged into a power source because it may cause discomfort or injury. Sleeping or sitting on the DC connector should be avoided.
Do not expose the connector to liquids, sweat, dirt or other contaminants. Using a contaminated connector can lead to heating and cause discomfort or injury. Stop using the connector immediately. Unplug the DC connector from the device. Dry and wipe it with a clean cloth.
If you find any damage on any part of your charger or cord, stop using them and contact us for support options.
Caring for your Surface battery
Applies to: Surface Devices Surface
This one is important because all Surface products produced from Surface Pro 3 onward have a feature called Battery Smart Charging "Battery Smart Charging is a feature that helps protect your battery from the effects of charging patterns and high temperatures that may accelerate battery deterioration or lead to expansion." However that didn't work and so they instituted the Battery Limit Mode via a firmware update.
Notice that this "Battery Limit Mode" was instituted in September of 2018...2 1/2 years after I bought my Surface!
And then they added a new feature for the Surface Pro 7, the Surface Pro X, the Surface Book 3, the Surface Laptop 3 and the Surface Go 2 called the Battery Lifespan Saver.
Lithium-ion batteries are the most common type of battery used in today's portable devices. These batteries charge quickly, discharge deeply at a steady rate, and have high energy density that allows for small cell sizes. This makes them ideal for Surface devices where we design for the longest possible battery life in the smallest possible form factor.
Surface devices are engineered to maximize battery life and longevity. By understanding a little about lithium-ion batteries you'll be able to help maximize the life and longevity of the battery in your Surface device:
- It is common for the capacity of lithium-ion cells to diminish after a certain number of charge/discharge cycles. This will result in shorter intervals between charging and lower battery capacity.
- When using your device, make sure the battery drains below 50 percent regularly. This will help minimize deterioration of the battery cells.
- Surface devices have features to reduce battery deterioration. Keeping your device current with the latest driver and firmware updates is the best way to help preserve battery reliability and longevity.
How to maximize battery health
Like all batteries, lithium-ion cells are consumables that age and deteriorate over time and with usage. The best way to extend battery life and performance is to drain the battery below 50 percent several times a week before recharging rather than discharging it on frequent short and shallow discharge cycles.
As you use your battery, there are some conditions you should avoid as they can lead to faster battery deterioration and aging:
- Avoid using or charging at extreme high temperatures: Devices that are charged or operated at high temperatures will cause accelerated deterioration of the lithium-ion battery and permanent loss of battery charging capacity. Surface devices are designed to work between 32°F and 95°F (0°C-35°C) so keep your Surface out of the sun and don't leave it in a hot car.
- Keeping or storing at a high state of charge : Batteries maintained at a high charge state will lose capacity faster. You can help prevent this accelerated deterioration by not leaving your device connected to AC power for extended periods. Rather, try to ensure the device is regularly discharged below 50% before charging again. If you have a scenario where you need to keep the device plugged in continuously, we recommend using the Battery Limit Mode to limit the battery state of charge. If you need to store your device for a long period of time, it's best to reduce the charge level to 50% before storing and to regularly check the battery to ensure it has not drained to very low levels.
When batteries experience excessive deterioration, you may see severe battery life reductions or advanced expansion of the lithium-ion cells. Under normal conditions, Surface devices are designed with a mechanical enclosure to contain battery expansion. Under extreme conditions the battery may expand beyond the mechanical limits of the device and result in deformation.
Battery expansion from deterioration does not present a safety concern and is most often caused by the formation of non-flammable carbon dioxide (CO2) gas. If you have a device where the battery has expanded visibly beyond the mechanical enclosure, we recommend you stop using the device. You should handle the device with caution to prevent putting pressure on or risk puncturing the battery cell. If you need assistance, contact us and work with a Surface Support Advocate.
Surface features to optimize your battery longevity
Surface is continually working to help get you the most from the battery in your device and regularly releases fixes designed to improve battery reliability and longevity. The following features are already available on select model of devices (see table below) to help deliver optimal battery performance and slow down battery deterioration:
- Battery Smart Charging – Battery Smart Charging is a feature that helps protect your battery from the effects of charging patterns and high temperatures that may accelerate battery deterioration or lead to expansion. Battery Smart Charging is always active and engages automatically to limit battery charging capacity when it detects your device is plugged in for prolonged periods and/or used at elevated temperatures. Battery smart charging is automatically deactivated when the battery is discharged below 20%.
- Battery Limit Mode - Battery Limit Mode is a feature available for users who need to keep devices plugged in for extended periods of time. Plugging in the device for extended periods of time can cause batteries to prematurely age and deteriorate. When enabled this feature limits battery charging capacity to 50%, which slows the aging process and prolongs battery longevity.
More details on Battery Limit Mode, including instructions to enable and disable the feature, can be found on our Battery Limit Mode support page.
- Battery Lifespan Saver - Battery Lifespan Saver is a feature designed to help protect your battery from the cumulative negative effects of consistent and recurrent use at high temperatures or high states of charge. This feature complements Battery Smart Charging by monitoring battery conditions continuously. If these adverse conditions are detected, Battery Lifespan Saver implements a limited number of permanent reductions in charging voltage. Although this will result in a small incremental permanent loss to battery capacity, it will maximize the total lifespan of your battery by limiting conditions that would otherwise accelerate battery deterioration, significantly reduce battery capacity, or lead to battery expansion.
To get the most from these features, it's important to keep your device current with the latest driver and firmware updates.
If you normally connect to Windows Update and use the default out of the box settings to receive automatic updates, you'll always have the latest drivers and firmware. If your Surface device is managed by your organization, your IT group will typically deploy updates internally.
| Device | Battery Smart Charging | Battery Limit Mode | Battery Lifespan Saver |
| Surface 3 | No | Yes | No |
| Surface Pro 3 | Yes | Yes | No |
| Surface Pro 4 | Yes | Yes | No |
| Surface Pro (2017) | Yes | Yes | No |
| Surface Pro 6 | Yes | Yes | No |
| Surface Pro 7 | Yes | Yes | Yes |
| Surface Pro X | Yes | Yes | Yes |
| Surface Book | Yes | Yes | No |
| Surface Book 2 | Yes | Yes | No |
| Surface Book 3 | Yes | Yes | Yes |
| Surface Laptop | Yes | Yes | No |
| Surface Laptop 2 | Yes | Yes | No |
| Surface Laptop 3 | Yes | Yes | Yes |
| Surface Go 1 | Yes | Yes | No |
| Surface Go 2 | Yes | Yes | Yes |
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Once again, it's not a question of the mumbo-jumbo Microsoft says - it's the three ton elephants in the room they choose to ignore.
Even as an A+ Certified tech, the ambiguity of what their Surface updates are really for blows my mind. In the user environment our IT department deploys them in, limiting the battery to 50% is a joke - users often have to stay logged in remotely for up to eight hours at a time. My boss (who makes the ultimate purchasing decisions for 900+ end users) and I have discussed it; it's impossible.
We're now at the point we are having to get a fireproof box to safely contain multiple bulging units in until we get through the red tape to properly recycle them. This doesn't include at least as many Surface 4 units that bulged and were replaced by Microsoft before the three year warranty expired.
Our biggest issue is now the proprietary Surface docking stations. Some of the apps we use have a security level dictating Ethernet only, no Wi-Fi or VPN allowed. This is the only reason our department is basically held by the b@lls by Microsoft (at least for now) - if we jumped to Dell, we would also have to buy around 400 new docks. Even if we got third-party USB or Dell USB docks, we're skeptical that Microsoft won't find a way to block or screw up using them with Surfaces during the transition.
My company employs almost 20,000 people in 12+ departments. The Head Gods of IT in it are not happy about this. If Microsoft doesn't address and correct this mistake soon, they will end up to enterprise-level hardware what Packard-Bell became to the US home market - an asterisk in the IT history books.
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We're now at the point we are having to get a fireproof box to safely contain multiple bulging units
How many do you have? How many total in your organization? (I'm curious..)
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP
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it only takes a few, if only one person in 5 states; a complaint this will open the door, all, one need to do is showed a temp to resolve the problem and that M/S sidestep the problem by addressing the warranty and how consumers were given an extension which the public was not notified of. However the real problem is the dangerous battery which is an accident waiting to happen. this is what consumers should want the A.G. to look at.
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Magnet Exposed to Back of Surface Pro Scr en Flocker
Source: https://answers.microsoft.com/en-us/surface/forum/all/screen-bulging-and-discoloration-surface-pro-4/fd2abbaf-23b1-45ff-88eb-376fc5ea8785
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